Privacy Policy

At Cliffhouse Buildings (accessible from cliffhousebuildings.com), the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Cliffhouse Buildings and how we use it to fulfill your equipment and machinery orders.

1. Information We Collect

We collect information to provide better services to our users, process high-ticket transactions securely, and coordinate heavy machinery logistics. The types of personal information we collect include:

• Direct Contact Information: Name, email address, phone number, and company details provided when you request a hotshot freight quote, submit a contact form, or create an account.
• Transaction Data: Billing address, shipping address, and payment processing details necessary to fulfill equipment orders via WooCommerce. (Note: We do not store raw credit card numbers on our servers; they are securely handled by our payment gateways).
• Logistics Data: Specific location details required for delivery-address checks and hotshot freight quotes.
• Automated Data: IP addresses, browser types, and interaction data collected through cookies to ensure our website functions correctly.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and fulfill your orders, including coordinating direct-to-site freight deliveries.
• Communicate with you regarding order statuses, warranty registrations, and customer service inquiries.
• Improve, personalize, and expand our website's functionality and product offerings.
• Find and prevent fraud during high-ticket transactions.

3. Third-Party Sharing and Logistics

Because we deal in heavy machinery and large-scale attachments, we must share specific data with trusted third parties solely for the purpose of fulfilling your business with us. This includes:

• Freight Carriers: Sharing your name, delivery address, and phone number with LTL carriers to facilitate the delivery of your equipment.
• Payment Processors: Securely transmitting transaction details to our merchant gateways to authorize payments.
• Manufacturing Partners: For factory-direct warranties (e.g., TMG Industrial, Stinger Attachments), we may register your purchase using the details provided to ensure your equipment is covered.

We do not sell your personal data to third-party marketing or advertising agencies.

Text Messaging (SMS)

If you give us a mobile number or text us, we use it only to respond to you about your inquiry, quote, order or delivery. If we send you text messages, message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Web Beacons

Like any other website, Cliffhouse Buildings uses "cookies". These cookies are used to store information including visitors' preferences, shopping cart contents, and the pages on the website that the visitor accessed or visited. This information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.