Order-specific assistance
Returns, Refunds & Warranty Support
Start here when an order needs return, refund, damage or manufacturer-warranty assistance.
Contact us before shipping a return
Large equipment, freight products, special-order goods and manufacturer-backed products can have different eligibility and handling requirements. Contact Cliffhouse Buildings before sending an item so the team can review the order and provide the applicable instructions and destination.
Cliffhouse Buildings confirms return, refund and shipping-cost details for the specific order. Do not rely on a manufacturer warranty summary as a substitute for return instructions.
Information to include
- Order number and purchaser name
- Product name and SKU
- A concise description of the concern
- Clear photos of the product, packaging and affected area
- Any carrier or delivery documentation related to the request
TMG Industrial warranty support
The published TMG warranty guide identifies one-year coverage for many listed products and categories, subject to product-specific requirements and exclusions. Photo documentation and proof of purchase are required for applicable TMG claims.
Stop using a product that is not performing properly and request support before disassembly or repair, because unauthorized disassembly can affect coverage for certain components.
Return eligibility
TMG Industrial Products
TMG Industrial Products may be requested for return within 30 calendar days after delivery when they are unused, unopened, unassembled and in original factory-sealed packaging with all parts and documentation. Return authorization is required before shipment. The customer is responsible for original outbound and return shipping, and an applicable 30% restocking fee and handling charges may be deducted. Special-order products, opened, assembled, installed or used products, and service or accessorial charges are not returnable. After receipt and inspection, an eligible refund is normally issued to the original payment method within 5–10 business days.
All other products
Products not identified as TMG Industrial are final sale and are not returnable. This does not limit support for products that arrive damaged, are materially defective, are not the item ordered, or have an applicable manufacturer warranty or non-waivable legal right.
Contact CHB before shipping any return. Unauthorized returns may be refused.
Support process
- Send the order details. Use the contact form or call with the order number and SKU.
- Document the condition. Include clear photos and relevant delivery or packaging details.
- Wait for order-specific instructions. CHB will identify the applicable seller, carrier or manufacturer process.
- Follow the confirmed next step. Use the destination and documentation instructions supplied for your order.