Order-specific assistance
Returns, Refunds & Warranty Support
Start here when an order needs return, refund, damage or manufacturer-warranty assistance.
Contact us before shipping a return
Large equipment, freight products, special-order goods and manufacturer-backed products can have different eligibility and handling requirements. Contact Cliffhouse Buildings before sending an item so the team can review the order and provide the applicable instructions and destination.
Cliffhouse Buildings confirms return, refund and shipping-cost details for the specific order. Do not rely on a manufacturer warranty summary as a substitute for return instructions.
Information to include
- Order number and purchaser name
- Product name and SKU
- A concise description of the concern
- Clear photos of the product, packaging and affected area
- Any carrier or delivery documentation related to the request
TMG Industrial warranty support
The published TMG warranty guide identifies one-year coverage for many listed products and categories, subject to product-specific requirements and exclusions. Photo documentation and proof of purchase are required for applicable TMG claims.
Stop using a product that is not performing properly and request support before disassembly or repair, because unauthorized disassembly can affect coverage for certain components.
Support process
- Send the order details. Use the contact form or call with the order number and SKU.
- Document the condition. Include clear photos and relevant delivery or packaging details.
- Wait for order-specific instructions. CHB will identify the applicable seller, carrier or manufacturer process.
- Follow the confirmed next step. Use the destination and documentation instructions supplied for your order.